Information We Collect
When you contact us for leak detection or repair, we collect the details we need to help you. That includes your name, phone number, email address, and the service address where the leak is located.
If you reach out through our website, we collect the information you type into our contact forms, such as your message and the best time to reach you.
Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, and the pages you visit on our site.
How We Use Information
We use your information to schedule your leak detection visit, send you updates about your appointment, and follow up after the work is done. If you ask us a question, we use your contact details to answer it.
We also use your information to prepare quotes, process payment, and keep records of the work we performed at your property.
From time to time, we may send you helpful tips or service reminders. You can opt out of those messages at any time by telling us or using the unsubscribe link in an email.
Cookies and Tracking
Our website uses cookies and similar technologies to help the site work properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and improve your browsing experience.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, time on site, and general location. They do not identify you by name.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services for us and are required to keep it confidential.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to run our business or when the law requires it.
We may share your information with trusted service providers who help us with scheduling, payment processing, or website analytics. These providers are contractually obligated to protect your data.
If we are ever required by law, subpoena, or court order to disclose information, we will do so. We may also share information to protect the safety, rights, or property of Temecula Leak Pros, our customers, or the public.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain your account, and meet our legal and accounting obligations. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons, such as tax or warranty records.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those employees who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us and we will do our best to address them.
User Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop sending you marketing messages.
California residents have additional rights under the California Consumer Privacy Act (CCPA). You can request to know what personal information we collect, ask us to delete it, and opt out of any sale of your information. We do not sell your personal information.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within the time required by law.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date at the top.
We encourage you to review this page periodically so you stay informed about how we protect your information.